The Matsapha Town Council is a learning organisation and has its focus on the organizational development initiatives. The institution is pro innovation and allows employees to unleash their talents through their application in their various business units. Teamwork is pivotal and it is the catalyst of the institution’s success stories.

The department agenda covers innovative information technology management, public relations and human capital management. The highlights of the key achievements will be covered within the scope of these functional units with emphasis on the human capital aspect as it forms the key component of service delivery to the ratepayers/customers.