Get to know more about the largest industrial site of its kind in The Kingdom of Eswatini, housing factories, warehouses and shopping centres.
Corporate Services Manager
Zanele Kunene Dlamini
Department Purpose
Corporate Services provides the institutional backbone of Matsapha Town Council, ensuring the organization is well-governed, well-staffed, digitally enabled, and effectively connected to its stakeholders so that service delivery is effective and efficient.
Department Overview
The Corporate Services Department is responsible for the internal systems and support functions that keep Matsapha Town Council running, from people and technology to communication, mobility, and governance compliance. The department manages human resources and talent, ICT infrastructure and systems, communications and stakeholder engagement, transport and fleet operations, security, and institutional compliance. Guided by the Integrated Development Plan (2024 - 2028) grounded in performance data, staff and customer satisfaction surveys, and organization-wide assessments, Corporate Services works to cultivate a capable, accountable, and forward-looking municipal administration, supporting every other department's ability to deliver services to Matsapha's residents and businesses.
Corporate Services executes its responsibilities through the following units:
Human Resources
Information Communication Technology
Communications & Stakeholder Engagement
Transport & Fleet Management
Security Services
Institutional Compliance & Governance Support
1Human Resources
The Human Resources exists to render a comprehensive, integrated human resource and administration function to enhance service delivery and the welfare of all employees.
- Promote an effective Job Evaluation system that seeks to ensure that the jobs are properly graded. - Promotion of sound employee relations and labour stability. - To also promote and practise effective recruitment and retention practises and be the employer of choice. - To encourage a culture of excellence and high work ethic. - To promote a safe and healthy working environment for all employees. - To constantly develop individual employees and Councillors through training interventions to enhance service delivery. - Contribute to the realisation of both inward and externally focused IDP objectives.
2Information Communication Technology
It is responsible for providing maintaining, supporting and providing ICT for the GCIS. The functions of the directorate are:
- Providing IT support to all users at Civic Centre and other Municipal offices. - Providing system and LAN administration of all servers at head office and provincial offices. - Providing network, web and anti-virus security services at head office and provincial offices. - Providing for disaster recovery and planning for IT head office and provincial offices. - Evaluating trends and developments in ICT
3Transport & Security
The duties of the Transport and Security Unit is to maximize efficiency and profitability by managing the vehicles used by Council and the drivers who operate them. This involves keeping careful records on vehicle use and maintenance, manage driver routes and work schedule, and implement cost-effective measures on purchase and resale of Council fleet. The Unit is also responsible for implementing and oversee Council’s security. This includes developing and implementing security policies, protocols and procedures. Control budgets for security operations and monitor expenses. And, recruit, train and supervise security officers and guards.
4Public Relations
This unit is tasked with creating and maintaining a favourable public image for Council by communicating programs, accomplishments and/or points of view to her Stakeholders. The Unit acts as a strategic communication process that builds mutually beneficial relationships between Council and both the Municipality and the nation.
